Craftify AI – Terms of Service

Last Updated: October 1st, 2025

These Terms of Service ("Terms") are a legal agreement between you ("you," "Customer," "User") and Craftify AI Inc. ("Craftify AI," "we," "us," "our"). They govern your access to and use of the Craftify AI platform, website(s), mobile/desktop interfaces, browser extensions, and related services (the "Service").

By creating an account, starting a free trial, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Who We Serve / Eligibility

Craftify AI is built for small business owners. You must:

Be at least 18 years old; and
Use the Service for commercial or professional purposes (for example, promoting services you offer, managing leads, or marketing your business).

You may not use the Service if it is prohibited by law in your region.

2. Your Account

You are responsible for:

Maintaining accurate account information,
Keeping your login credentials secure,
All activity that happens under your account.

If you believe your account is compromised, notify us at contact@craftify.ai.

We may suspend or terminate accounts that violate these Terms, risk platform security, or are used for abuse (for example: spam, fraudulent activity, illegal advertising claims, or harassment).

3. What Craftify AI Provides

Craftify AI is an all-in-one marketing platform for local service-based businesses. Features may include (depending on your plan and enabled integrations):

AI-generated marketing content (social posts, email campaigns, ads, etc.)
Lead and contact management (lightweight CRM)
Email marketing and outreach tools
Social and ad campaign scheduling
Analytics and performance reporting
Integrations with third-party platforms you connect (for example: Facebook / Instagram, Google Business Profile, TikTok, Zapier, email delivery providers, Stripe for billing, etc.)

We may add, improve, or remove features from time to time.

We are not obligated to continue offering any specific feature, integration, channel, or automation workflow.

4. Third-Party Integrations

You can choose to connect Craftify AI to external platforms (for example: Facebook, Instagram, Google, TikTok, email providers, ad accounts). When you connect an account, you’re giving us permission to:

Access the data and permissions you approve (such as Page info, profile info, analytics, past campaign performance),
Create, schedule, or publish content on your behalf,
Send communications (such as emails or review requests) using your connected channels.

You are responsible for:

Making sure you have the right to use and transmit that data,
Following the terms, policies, and ad rules of each connected platform (for example Meta’s rules for ad content, local advertising rules for regulated services like financial advising, etc.).

We are not responsible if a third-party platform suspends, restricts, or terminates your page/account, changes its API access, or rejects your content.

5. Your Content and License to Us

“Your Content” means any text, images, logos, contact lists, customer information, service descriptions, pricing details, reviews, campaign drafts, messages, and other material you upload, enter, generate using AI prompts, or send through the Service.

You own Your Content.

You keep all rights to Your Content, except for the limited license you grant us below.

You grant us a limited license.

You grant Craftify AI a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, process, store, and transmit Your Content, but only as needed to:

Operate and improve the Service for you,
Generate, schedule, and deliver campaigns and messages on your behalf,
Display analytics and performance back to you,
Provide customer support and troubleshoot issues,
Comply with legal and security requirements.

We do not sell Your Content to third parties.

You confirm that:

You have all necessary rights and permissions to provide Your Content to us and to send it using the Service (for example: email addresses of your contacts, marketing claims, photos, etc.),
Your Content does not violate any law or infringe anyone else’s rights.

6. AI-Generated Content and Compliance

Craftify AI can generate marketing copy, emails, ad text, social posts, review requests, landing page drafts, design assets, suggestions, etc. ("AI Output").

Important:

AI Output may be inaccurate, incomplete, or inappropriate for your industry or jurisdiction.
AI Output is provided for you to review, edit, approve, and use at your own discretion.
You are solely responsible for the final content you publish, send, or promote, including compliance with advertising, disclosure, licensing, professional, and industry rules (for example: claims about financial returns, regulated services, health/safety guarantees, etc.).

We do not provide legal, financial, or compliance advice. You should independently verify that messaging you publish is truthful, permitted, and compliant with applicable advertising standards, consumer protection law, anti-spam law, and platform policies.

7. Acceptable Use

You agree NOT to use the Service to:

Send spam, illegal messaging, or misleading claims,
Harass, threaten, or defame others,
Promote hate, discrimination, or illegal activity,
Violate any law, regulation, or ad policy in your jurisdiction (including industry rules for areas like finance, housing, health, insurance, etc.),
Upload or send content you don’t have the right to use (including stolen contact lists),
Attempt to probe, disrupt, or attack Craftify AI systems,
Reverse engineer, copy, or resell the Service (unless we give written permission).

You represent and warrant that you have valid consent (where required by law) to send messages, emails, review requests, marketing campaigns, and outreach to every recipient you upload or contact through the Service. You agree to honor unsubscribe / opt-out requests and any “do not contact” status. You will not upload or send messages to purchased, scraped, or illegally obtained contact lists.

We may suspend or terminate accounts that violate this section.

8. Plans, Billing, and Cancellation

Craftify AI is offered as a subscription service. Plan features, free trial options, and current pricing are described at https://www.craftify.ai/pricing and may change from time to time.

By starting a paid plan:

You authorize us (and our payment processor, e.g. Stripe) to charge you the recurring subscription fees and applicable taxes,
Your plan will automatically renew at the end of each billing cycle unless you cancel.

Cancellation:

You may cancel your subscription at any time, and your cancellation will take effect at the end of your current billing period. You will continue to have access until the end of that period.

Refunds:

We offer a 30-day money-back guarantee for first-time subscriptions. To request a refund, contact us at contact@craftify.ai within 30 days of your first charge.

We may change plan features, limits, or pricing from time to time. If we make a material change to pricing for your existing subscription, we will give you notice before it renews.

9. Suspension and Termination

We may suspend or terminate your access to the Service (or specific features) if:

You violate these Terms or applicable law,
Your billing fails or is repeatedly disputed or charged back,
Your use creates security, fraud, or legal risk for us or for others,
We discontinue all or part of the Service.

You may stop using the Service at any time.

If you close your account or we terminate it:

You are responsible for exporting any of Your Content (including contact lists, campaign text, analytics, and other materials in your account) before closure. After closure we may delete or disable access to Your Content, and we are not obligated to recover it for you.
After termination, we may retain certain information as needed for fraud prevention, security, accounting, dispute resolution, enforcement of legal rights, and to comply with legal obligations. We may also retain aggregated or de-identified data that does not identify you.
You remain responsible for any outstanding fees.

10. Ownership of the Service

We (and our licensors) own all rights, title, and interest in and to:

The Craftify AI platform, dashboard, tools, templates, analytics, visual designer, generated layouts, training methods, and underlying software,
The brand names, logos, trademarks, and visual identity of Craftify AI,
Any improvements, modifications, or feedback you provide about the Service.

Other than the limited license in Section 5 to process Your Content, these Terms do not give you any ownership interest in Craftify AI IP.

You agree not to copy, resell, sublicense, or commercially exploit the Service except through normal use of your subscription.

11. Data Attribution

Our product uses location data sourced from GeoNames.org.

The GeoNames geographical database is made available under the Creative Commons Attribution 4.0 License (CC BY 4.0).

12. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.”

To the fullest extent allowed by law:

Service availability: The Service (and specific features, integrations, or automations) may occasionally be unavailable, experience delays, or require maintenance. We can’t guarantee uninterrupted or error-free operation at all times.
Data access and backups: We try to protect your content, campaigns, leads, analytics, and message history. However, we can’t guarantee that any specific item will always be stored, retrievable, or recoverable. You are responsible for keeping copies or exports of anything that is critical to your business.
Results and performance: We can’t guarantee specific business outcomes (for example: a certain number of leads, reviews, revenue, reach, or conversions). Any examples or case studies we share are illustrations, not promises.
Compliance and professional rules: AI-generated content and suggestions may not meet every legal, licensing, advertising, or disclosure requirement in your industry or location. You are responsible for reviewing and approving content before sending or publishing it.
No professional advice: We do not provide legal, financial, tax, accounting, compliance, or licensing advice.

13. Limitation of Liability

To the fullest extent allowed by law:

Craftify AI, its owners, directors, employees, contractors, and partners will not be liable for any indirect, incidental, special, consequential, or punitive damages (including lost profits, lost revenue, lost business opportunities, loss of goodwill, data loss, or interruption of business), even if we’ve been advised such damages are possible.

Our total liability for any claim arising out of or relating to these Terms or the Service will not exceed the amount you paid us in the 3 months before the event giving rise to the claim.

Some regions do not allow certain liability limits. In those regions, we will limit our liability to the maximum extent allowed by law.

14. Indemnification

You agree to defend, indemnify, and hold harmless Craftify AI and its officers, directors, employees, and contractors from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

Your use of the Service,
Your Content (including any claims that it’s unlawful, misleading, or infringes someone else’s rights),
Your marketing, messaging, or advertising practices,
Your violation of these Terms or applicable law.

15. Governing Law / Disputes

These Terms are governed by the laws of the Province of British Columbia, Canada, without regard to conflict-of-law rules.

Any dispute between you and Craftify AI arising out of or relating to the Service or these Terms will be resolved in the courts located in British Columbia, Canada, and you agree to the personal jurisdiction of those courts.

While Craftify AI is a Canadian company, we use cloud service providers that may process and store data in the United States and other countries. Please see our Privacy Policy for details on how we protect your information during international transfers.

16. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide notice (for example, in-app or by email) before the new Terms take effect. By continuing to use the Service after the updated Terms become effective, you agree to the updated Terms.

If you do not agree to updated Terms, you must stop using the Service.

17. Telecom Services (Craftify Connect)

The following terms apply when you enable Craftify Connect, our built-in phone and messaging add-on. Craftify Connect is powered by our telecom provider, Twilio, and is subject to additional requirements described below.

Emergency Calling (E911)

Craftify Connect provides internet-based phone service (VoIP). Emergency calling (911 / E911) through VoIP has important limitations:

You must register and maintain an accurate emergency address. Emergency responders are dispatched to this address if you dial 911. If the address is incorrect or outdated, responders may be sent to the wrong location.
VoIP emergency calls depend on internet connectivity and power. If your internet or electricity is out, emergency calls may not connect.
VoIP 911 calls may route differently than traditional landline 911 calls and may not support all enhanced features (e.g., automatic location identification). There may be a brief delay in connecting emergency calls compared to traditional phone service.
Craftify AI is not liable for any failure or delay of 911 service, including situations caused by incorrect address information, internet or power outages, or third-party network issues.

By activating Craftify Connect, you acknowledge these limitations and agree to keep your emergency address current.

Messaging Compliance & Acceptable Use

When using SMS and messaging features through Craftify Connect:

All business messaging is subject to carrier registration (A2P 10DLC). SMS functionality may not be immediately available after activation and requires carrier approval, which typically takes 2 to 5 business days.
You must have valid consent from each recipient before sending SMS messages. You are responsible for complying with all applicable messaging regulations, including the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, Canada's Anti-Spam Legislation (CASL), and any other applicable local or international rules.
You must honor opt-out requests (e.g., STOP replies) promptly and maintain records of consent and opt-outs.
You may not use messaging services for unsolicited marketing without prior consent, illegal robocalling or robotexting, phishing, fraud, deceptive practices, messages to purchased, scraped, or illegally obtained contact lists, or any content that violates applicable telecom regulations.
We may suspend or disable messaging for your account if we detect violations of these terms or receive carrier complaints.
Message delivery is not guaranteed. Carriers may filter, delay, or block messages at their discretion.

Call Recording

If you enable the call recording announcement feature:

A pre-recorded message will inform callers that the call may be recorded for quality and training purposes.
You are solely responsible for complying with call recording consent laws in your jurisdiction. Many US states (including California, Florida, Pennsylvania, Washington, and Massachusetts) and Canadian provinces require all-party consent before recording.
Craftify AI does not provide legal advice on recording consent requirements. Consult a legal professional if you are unsure whether your jurisdiction requires all-party consent.

18. Contact Us

Questions about these Terms or the Service?

Craftify AI

Email: contact@craftify.ai

Legal business name: Craftify AI Inc.

Craftify AI – Terms of Service

Last Updated: October 1st, 2025

By creating an account, starting a free trial, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Who We Serve / Eligibility

Craftify AI is built for small business owners. You must:

Be at least 18 years old; and
Use the Service for commercial or professional purposes (for example, promoting services you offer, managing leads, or marketing your business).

You may not use the Service if it is prohibited by law in your region.

2. Your Account

You are responsible for:

Maintaining accurate account information,
Keeping your login credentials secure,
All activity that happens under your account.

If you believe your account is compromised, notify us at contact@craftify.ai.

We may suspend or terminate accounts that violate these Terms, risk platform security, or are used for abuse (for example: spam, fraudulent activity, illegal advertising claims, or harassment).

3. What Craftify AI Provides

Craftify AI is an all-in-one marketing platform for local service-based businesses. Features may include (depending on your plan and enabled integrations):

AI-generated marketing content (social posts, email campaigns, ads, etc.)
Lead and contact management (lightweight CRM)
Email marketing and outreach tools
Social and ad campaign scheduling
Analytics and performance reporting
Integrations with third-party platforms you connect (for example: Facebook / Instagram, Google Business Profile, TikTok, Zapier, email delivery providers, Stripe for billing, etc.)

We may add, improve, or remove features from time to time.

We are not obligated to continue offering any specific feature, integration, channel, or automation workflow.

4. Third-Party Integrations

Access the data and permissions you approve (such as Page info, profile info, analytics, past campaign performance),
Create, schedule, or publish content on your behalf,
Send communications (such as emails or review requests) using your connected channels.

You are responsible for:

Making sure you have the right to use and transmit that data,
Following the terms, policies, and ad rules of each connected platform (for example Meta’s rules for ad content, local advertising rules for regulated services like financial advising, etc.).

We are not responsible if a third-party platform suspends, restricts, or terminates your page/account, changes its API access, or rejects your content.

5. Your Content and License to Us

You own Your Content.

You keep all rights to Your Content, except for the limited license you grant us below.

You grant us a limited license.

You grant Craftify AI a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, process, store, and transmit Your Content, but only as needed to:

Operate and improve the Service for you,
Generate, schedule, and deliver campaigns and messages on your behalf,
Display analytics and performance back to you,
Provide customer support and troubleshoot issues,
Comply with legal and security requirements.

We do not sell Your Content to third parties.

You confirm that:

You have all necessary rights and permissions to provide Your Content to us and to send it using the Service (for example: email addresses of your contacts, marketing claims, photos, etc.),
Your Content does not violate any law or infringe anyone else’s rights.

6. AI-Generated Content and Compliance

Craftify AI can generate marketing copy, emails, ad text, social posts, review requests, landing page drafts, design assets, suggestions, etc. ("AI Output").

Important:

AI Output may be inaccurate, incomplete, or inappropriate for your industry or jurisdiction.
AI Output is provided for you to review, edit, approve, and use at your own discretion.
You are solely responsible for the final content you publish, send, or promote, including compliance with advertising, disclosure, licensing, professional, and industry rules (for example: claims about financial returns, regulated services, health/safety guarantees, etc.).

7. Acceptable Use

You agree NOT to use the Service to:

Send spam, illegal messaging, or misleading claims,
Harass, threaten, or defame others,
Promote hate, discrimination, or illegal activity,
Violate any law, regulation, or ad policy in your jurisdiction (including industry rules for areas like finance, housing, health, insurance, etc.),
Upload or send content you don’t have the right to use (including stolen contact lists),
Attempt to probe, disrupt, or attack Craftify AI systems,
Reverse engineer, copy, or resell the Service (unless we give written permission).

We may suspend or terminate accounts that violate this section.

8. Plans, Billing, and Cancellation

Craftify AI is offered as a subscription service. Plan features, free trial options, and current pricing are described at https://www.craftify.ai/pricing and may change from time to time.

By starting a paid plan:

You authorize us (and our payment processor, e.g. Stripe) to charge you the recurring subscription fees and applicable taxes,
Your plan will automatically renew at the end of each billing cycle unless you cancel.

Cancellation:

You may cancel your subscription at any time, and your cancellation will take effect at the end of your current billing period. You will continue to have access until the end of that period.

Refunds:

We offer a 30-day money-back guarantee for first-time subscriptions. To request a refund, contact us at contact@craftify.ai within 30 days of your first charge.

We may change plan features, limits, or pricing from time to time. If we make a material change to pricing for your existing subscription, we will give you notice before it renews.

9. Suspension and Termination

We may suspend or terminate your access to the Service (or specific features) if:

You violate these Terms or applicable law,
Your billing fails or is repeatedly disputed or charged back,
Your use creates security, fraud, or legal risk for us or for others,
We discontinue all or part of the Service.

You may stop using the Service at any time.

If you close your account or we terminate it:

You are responsible for exporting any of Your Content (including contact lists, campaign text, analytics, and other materials in your account) before closure. After closure we may delete or disable access to Your Content, and we are not obligated to recover it for you.
After termination, we may retain certain information as needed for fraud prevention, security, accounting, dispute resolution, enforcement of legal rights, and to comply with legal obligations. We may also retain aggregated or de-identified data that does not identify you.
You remain responsible for any outstanding fees.

10. Ownership of the Service

We (and our licensors) own all rights, title, and interest in and to:

The Craftify AI platform, dashboard, tools, templates, analytics, visual designer, generated layouts, training methods, and underlying software,
The brand names, logos, trademarks, and visual identity of Craftify AI,
Any improvements, modifications, or feedback you provide about the Service.

Other than the limited license in Section 5 to process Your Content, these Terms do not give you any ownership interest in Craftify AI IP.

You agree not to copy, resell, sublicense, or commercially exploit the Service except through normal use of your subscription.

11. Data Attribution

Our product uses location data sourced from GeoNames.org.

The GeoNames geographical database is made available under the Creative Commons Attribution 4.0 License (CC BY 4.0).

12. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.”

To the fullest extent allowed by law:

Service availability: The Service (and specific features, integrations, or automations) may occasionally be unavailable, experience delays, or require maintenance. We can’t guarantee uninterrupted or error-free operation at all times.
Data access and backups: We try to protect your content, campaigns, leads, analytics, and message history. However, we can’t guarantee that any specific item will always be stored, retrievable, or recoverable. You are responsible for keeping copies or exports of anything that is critical to your business.
Results and performance: We can’t guarantee specific business outcomes (for example: a certain number of leads, reviews, revenue, reach, or conversions). Any examples or case studies we share are illustrations, not promises.
Compliance and professional rules: AI-generated content and suggestions may not meet every legal, licensing, advertising, or disclosure requirement in your industry or location. You are responsible for reviewing and approving content before sending or publishing it.
No professional advice: We do not provide legal, financial, tax, accounting, compliance, or licensing advice.

13. Limitation of Liability

To the fullest extent allowed by law:

Our total liability for any claim arising out of or relating to these Terms or the Service will not exceed the amount you paid us in the 3 months before the event giving rise to the claim.

Some regions do not allow certain liability limits. In those regions, we will limit our liability to the maximum extent allowed by law.

14. Indemnification

Your use of the Service,
Your Content (including any claims that it’s unlawful, misleading, or infringes someone else’s rights),
Your marketing, messaging, or advertising practices,
Your violation of these Terms or applicable law.

15. Governing Law / Disputes

These Terms are governed by the laws of the Province of British Columbia, Canada, without regard to conflict-of-law rules.

16. Changes to These Terms

If you do not agree to updated Terms, you must stop using the Service.

17. Telecom Services (Craftify Connect)

Emergency Calling (E911)

Craftify Connect provides internet-based phone service (VoIP). Emergency calling (911 / E911) through VoIP has important limitations:

You must register and maintain an accurate emergency address. Emergency responders are dispatched to this address if you dial 911. If the address is incorrect or outdated, responders may be sent to the wrong location.
VoIP emergency calls depend on internet connectivity and power. If your internet or electricity is out, emergency calls may not connect.
VoIP 911 calls may route differently than traditional landline 911 calls and may not support all enhanced features (e.g., automatic location identification). There may be a brief delay in connecting emergency calls compared to traditional phone service.
Craftify AI is not liable for any failure or delay of 911 service, including situations caused by incorrect address information, internet or power outages, or third-party network issues.

By activating Craftify Connect, you acknowledge these limitations and agree to keep your emergency address current.

Messaging Compliance & Acceptable Use

When using SMS and messaging features through Craftify Connect:

All business messaging is subject to carrier registration (A2P 10DLC). SMS functionality may not be immediately available after activation and requires carrier approval, which typically takes 2 to 5 business days.
You must have valid consent from each recipient before sending SMS messages. You are responsible for complying with all applicable messaging regulations, including the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, Canada's Anti-Spam Legislation (CASL), and any other applicable local or international rules.
You must honor opt-out requests (e.g., STOP replies) promptly and maintain records of consent and opt-outs.
You may not use messaging services for unsolicited marketing without prior consent, illegal robocalling or robotexting, phishing, fraud, deceptive practices, messages to purchased, scraped, or illegally obtained contact lists, or any content that violates applicable telecom regulations.
We may suspend or disable messaging for your account if we detect violations of these terms or receive carrier complaints.
Message delivery is not guaranteed. Carriers may filter, delay, or block messages at their discretion.

Call Recording

If you enable the call recording announcement feature:

A pre-recorded message will inform callers that the call may be recorded for quality and training purposes.
You are solely responsible for complying with call recording consent laws in your jurisdiction. Many US states (including California, Florida, Pennsylvania, Washington, and Massachusetts) and Canadian provinces require all-party consent before recording.
Craftify AI does not provide legal advice on recording consent requirements. Consult a legal professional if you are unsure whether your jurisdiction requires all-party consent.

18. Contact Us

Questions about these Terms or the Service?

Craftify AI

Email: contact@craftify.ai

Legal business name: Craftify AI Inc.