Google Reviews
Google Reviews on autopilot, from request to reply
Ask only your happy customers for a Google review, read every incoming review in one place, draft a reply with AI, and send a referral offer back to the customers who loved your service.
Ask only happy customers
AI-drafted replies
Referral offers built in
Asking every customer for a review is a fast way to get bad ones.
Most owners send a generic 'leave us a review' email to everyone, hear back from the unhappy ones, and end up with a star rating that drags. The reviews you do get often sit unanswered for weeks.
Asking every customer for a review and inviting the unhappy ones to vent in public.
Reviews piling up unanswered because nobody has time to log into Google Business Profile.
Missing the chance to send a referral offer to customers who already love you.
See review automation that protects your rating →
Why service businesses run reviews through Craftify
A two-step request that filters out unhappy customers, an inbox that shows every new review, AI-drafted replies, and follow-up automations that turn happy customers into referrals.
Only happy customers get the review link
A two-step email asks how the service went. Customers who answer positively get the Google review link. Anyone unhappy gets a private path so you can fix things first.
Every review in one inbox, with AI replies
Connect your Google Business Profile and every new review lands in Craftify. Draft a personal reply with AI in seconds, edit if you want, and post without leaving the platform.
Turn happy customers into referrals
Customers who left a 5-star review get tagged automatically. Send them a referral offer or a thank-you discount with an automation, no manual list-pulling.
Reviews, replies, and referrals in one place
Two-step gathering that protects your rating, a unified review inbox tied to your GMB account, AI reply drafts, and follow-up automations for happy customers.
Want help setting it up for your business? Book a quick demo with our team.
How it works
Connect your Google Business Profile, set up the two-step request, and let the platform handle the rest.
1
Connect Google Business Profile
Connect once. Craftify pulls in your existing reviews, business info, and the link customers use to leave new ones.
2
Set up the two-step request
Pick when to ask (post-service is the default). The first email checks satisfaction. Happy customers get the Google review link; unhappy ones get a private message to you.
3
Reply and follow up
New reviews land in your inbox with an AI-drafted reply. Post in one click. Happy customers get a referral or thank-you offer through an automation.
Ready to grow your rating without growing your inbox?
Frequently asked questions
Craftify sends a short email asking how the service went. If the customer responds positively, the next email contains your Google review link. Anyone unhappy gets a private path to you instead of a public review form.
In a Google reviews report inside Craftify, alongside the rest of your insights. You see every new review, the rating, and the customer name in one place.
Yes. Each review comes with an AI-drafted reply you can post in one click, edit, or rewrite. The reply posts directly to your Google Business Profile.
Customers who leave a 5-star review get tagged automatically. Set up an automation to send them a referral offer or a thank-you discount, no manual segment-pulling needed.
You pick the trigger. Most service businesses use post-service (a few days after a job, treatment, or transaction). You can also trigger from a tag change, pipeline move, or any other CRM event.
Yes. Connect your Google Business Profile in settings and Craftify pulls in your reviews, business info, and the link customers use to leave new ones. No new tooling for you or them.
No. Google Reviews automation runs in your browser, so it works on any device.